Get in touch
We read
everything.
Every email that comes in is read by a real person. We don't use automated responses for anything other than the initial confirmation — every reply comes from someone on the team, typically within one business day.
Response time: within 1 business day for general enquiries. Same day for urgent order issues. Practitioner applications reviewed within 48 hours.
Order & delivery
Tracking, wrong address, damaged product, returns, refunds
Response within 1 business day · Urgent issues same day
›
Subscription
Billing, cancellation, pausing, frequency changes
Response within 1 business day
›
Science & formulation
Ingredient questions, mechanism questions, interaction concerns
Response within 1–2 business days · Reviewed by formulation team
›
Practitioners & HCPs
Practitioner programme, clinical documentation, patient resources
Applications reviewed within 48 hours
›
Press & media
Interview requests, product samples, brand assets, media kit
Response within 2 business days
›
Everything else
Feedback, partnerships, general questions, anything we haven't covered
Response within 1–2 business days
›
What's this about?
0 / 1000
We'll reply to your email within 1 business day.
Message sent.
Thanks — we've received your message and will reply to your email within 1 business day. If it's urgent, you can also reach us directly at hello@thelongevityfarm.com.
Direct email
hello@thelongevityfarm.com
For practitioners: practitioners@thelongevityfarm.com
For press: press@thelongevityfarm.com
All emails are read personally. No autoresponders beyond the initial confirmation.
For press: press@thelongevityfarm.com
All emails are read personally. No autoresponders beyond the initial confirmation.
Response times
When to expect a reply
General enquiries
Within 1 business day
Urgent order issues
Same day (Mon–Fri)
Science / formulation
1–2 business days
Practitioner applications
Within 48 hours
Press enquiries
Within 2 business days
Weekends & public holidays
Next business day
Based in
Melbourne, Australia
The Longevity Farm is an Australian brand. Our team, formulation, and fulfilment are all Australia-based.
We currently ship to all Australian states and territories. International shipping is in development — join the waitlist by emailing us with your location.
We currently ship to all Australian states and territories. International shipping is in development — join the waitlist by emailing us with your location.